"Too Cute!"

Just how cute is a hermit crab? We learned the answer today when one of our customers received hers in the mail. She made our day! She wrote:

The hermit crab is just too cute! I am so pleased with your products. Your service was amazing as well!

We try hard to make your purchase enjoyable and your online experience a pleasure. A response like this is worth every moment we put into our work! Thank YOU! :)

This blog is sponsored by Tapir and Friends Animal Store.

If you're into plastic vultures, give us a call!

This is one of our plastic vultures. We have a new one, too, and I haven't managed to get it online yet. When a customer called looking for plastic vultures for his son who had a serious fascination with them, Sue was able to tell him about the one that isn't online yet. He purchased both, and here is his reply:

Hello Sue

This is [DL], I ordered 2 Vultures for my 4 yr old son Ameer. I would just like to say that you were right, he is one happy little camper I could not believe how fast it came. Thank you, Thank you, Thank you.

We will continue to shop at Tapirback

-- Regards [DL]

If you don't see it on our site, give us a call toll-free at (888) 325-3179 or send e-mail. We do our best to give you the best customer service we can. It's like breathing air. It's not that hard. We love to see you happy! And the vultures have a happy home, too, so it's win-win. What could be better?

Customer service is what we do!

The case of the missing alligator . . . heron with frog, and a few other critters from the swamp. . . .

. . . Solved!

We love getting e-mail confirming our great customer service. It always brightens our day, but the real surprise is that our customers are surprised. Shouldn't we all expect great customer service when we do business with someone? Yes, of course! And you've probably noticed that the little niceties that we used to expect have often disappeared from the business scene. I know that personally I expected to be treated respectfully and kindly, and yes, I still expect the people I buy from (goods or services) to be not only polite and helpful, but sometimes even to go that extra distance with a smile. It doesn't happen as often as it once did. I know that *I* notice it these days when someone gives me great service, and I appreciate it. Our customers often seem surprised when all we've done is what we enjoy doing - helping you with a smile!

Here's another letter we received from a customer today. We appreciate it that you appreciate us! Let's make the world go around a little easier today, OK? All of us!

February 25, 2009 2:06 PM
To: tapir@tapirback.com
Subject: Re: Delivery Confirm: (etc.)

Sorry, it was here, my wife mistook it for something else I'd ordered! Thanks for your prompt help, you are great!

~ M.B. in Georgia

We and our scorpion are "awesome" :)

We haven't seen a photo yet, but the scorpion was purchased to go on a hat for some event. Today John wrote:

Sent: Wednesday, February 25, 2009 6:07 AM
To: Tapir
Subject: RE: Sales Receipt from Tapir and Friends Wildlife World

Got it yesterday. You guys are awesome.

~ John in Ohio

Thanks, John. We love to help and we love feedback!

Sheryl and Sue

Animal writing pen - trout!

Friday, October 10, 2008

Wow! thank you so much. That's really generous of you guys.I really appreciate it!

~ NR

Return customer and stuffed toy squirrel both happy

Oops! Running out for coffee. Text to come soon!

~ Sheryl

OK, back again :)

Rachel wrote to us from Canada:

Re: Red Squirrel Order

Good Day! This is just to let you know I've received the squirrel today, safe and sound. He's gorgeous, thank you for chosing exactly the right squirrel for me.
:)

We believe the squirrel is also happy and we're sure he/she has a good home. By the way, this squirrel is one of my favorite stuffed animals in our collection!

New stuffed tapir now in stock!

Our new stuffed tapir, Yanisa, has now been delivered and is ready for shipping. We've had a "pre-order" option online for some time, and those who ordered in advance have now received their tapirs. Here is the reply from one happy customer:

Plush Tapir ...safe arrival...

Hi: Just writing to say the TAPIR arrived and it looks very nice. Good in detail, and color too. I'm very pleased with it. Thank you so much, and I hope to do business with you again very soon.

Donna.

Thanks, Donna! We love to hear good news . . . and we're glad the tapir has a good home :) Yanisa's name was given to her by a tapir fan in Russia. Yanisa is the name of his daughter - half Russian and half Thai. We thought it was a beautiful name, and appropriate since real tapirs live in Thailand.

Sheryl and Sue

Plastic elephant on a mission

Sue,

Thank you so much that was very nice of you and I am sure he will love it. You would not believe how hard it was to find reasonably priced toys for kids that they can actually learn from, so I appricate it. Thanks again :)

Lauren

We love it when our animals make someone's day, whether it's to be educational, entertaining, or both. We have quite a collection of toy and collectible elephants. Come have a look!

Cute stuffed hedgehog!

Our hedgehog came yesterday - so cute - we just love it. Thanks.

Ann

--------------------------------------------

Thanks for letting us know! We only have a few of these left –
they are being discontinued. We hope you enjoy your new
friend!

Sue

Plastic sea turtles make a big splash!

Sorry, I basically hate punny headlines. My fingers made me do it!

Thanks Sheryl!

The package arrived today - YIPPEE! My third grader is doing a project on the Leatherback Sea Turtle and we were thrilled when we found a site where we could buy "plastic" turtles. We are making a habitat and they are going to work out great! I will definately keep you in mind in the future as this is the first of many projects to come!

Thanks again for your prompt and professional service! It was a pleasure doing business with you!

Have a good day!

Kathy

Peeper Keepers a big hit for Mothers' Day

Greeting.

I just wanted to take a moment to thank for u making sure I recieved My item in time for mothers day (I did) and it was a big hit My wife loved it thank u so much !!!

Steven

What fun! Plastic giant squid and more . . .

Hi there, our parcel arrived this morning, my little boy is SO EXCITED with all his new sea creatures, he loves them all but he's especially taken with the giant squid! Thanks for the spinner too, that was so kind of you to include that. . . . It has been a real pleasure doing business with you, I'll put another order in as soon as the sea otter with the starfish is back in stock.

I showed my children where the parcel had travelled from on Google Earth this morning, Astoria looks fantastic with all that water around you.

Thanks again for all your help and for such wonderful service,

Sarah

She loves our animals!

Here's another letter that made our day:

Dear Sue, thank you for the Opossum, the meerkat, and the tazmania devil. Your a very nice person. your the best stuffed animal maker in the world. Thank you so very very much. you are a kind person.
From Teryn

Thanks, Teryn. You make our work a total delight!

Sheryl and Sue

Realistic plastic jumbo shrimp . . . YES!!!

Jumbo plastic shrimp or prawn

Received them today. They look great. Thank you very much! I will have to order more in the future. Thanks.

Chris

When we first got these shrimp in stock, we presented one to a marine biologist friend over dinner. He couldn't take his eyes off the plastic shrimp. I don't remember how much of his dinner he had a chance to eat, but he DID love the fake shrimp! It's been a favorite with us, too. At 9 inches in length, it's quite impressive.

Tapirs happily received in the Czech Republic

Uncle Baku the plastic tapir

Sue,

I got everything from you. It is great. Thank you for
easygoing purchase. Tapirs are beautiful.

Kind regards.

Pavel

Great customer service!

Hi Sheryl,

Thank you so much for the great customer service with this order! My daughter is very excited to get these animals and it will make her project a great success! She's been working all day on her report and I'm glad that we decided to add these for her! You've been so helpful, and I will try to let you know when we receive the order in case you're interested. I will definitely keep your website in mind in the future!

Thanks again!

Cindy in Michigan

"STUFFED OCTOPUS!!! I LOVE HER"

This was the subject line of an e-mail we received the other day. The stuffed octopus in question is Olive, pictured above. For several years she's been one of our gift shop's most popular stuffed animals. Our customer wrote:

Thanks so much for the rush [shipping]. The party is tonight and my friend will LOVE her. She's gonna give her a great home.

Thanks again!!!

You can read more about Olive Octopus on her own web page. Our stuffed octopus has a beautifully engaging orange eye and her tentacles curl back to position when you pull them stright. She has real personality and is a favorite for both online buyers and visitors to our showroom. We have quite a few octopus items for sale online. Check them out!

Fast shipping!

Thanks! We actually already received the package - your company is awesome!

~ Brigid in California

Fast service!

I was so pleased with how quickly you filled my order. Thank you very much for excellent customer service. ~ Debra in North Carolina

Awesome service

Awesome service! Thanks, Sue! ~ Shelly in Texas

. . . And thank you, Shelly! We love to hear your comments. We'll try to post a lot more customer comments before this decade is over!