The case of the missing alligator . . . heron with frog, and a few other critters from the swamp. . . .
. . . Solved!
We love getting e-mail confirming our great customer service. It always brightens our day, but the real surprise is that our customers are surprised. Shouldn't we all expect great customer service when we do business with someone? Yes, of course! And you've probably noticed that the little niceties that we used to expect have often disappeared from the business scene. I know that personally I expected to be treated respectfully and kindly, and yes, I still expect the people I buy from (goods or services) to be not only polite and helpful, but sometimes even to go that extra distance with a smile. It doesn't happen as often as it once did. I know that *I* notice it these days when someone gives me great service, and I appreciate it. Our customers often seem surprised when all we've done is what we enjoy doing - helping you with a smile!
Here's another letter we received from a customer today. We appreciate it that you appreciate us! Let's make the world go around a little easier today, OK? All of us!
February 25, 2009 2:06 PM
To: tapir@tapirback.com
Subject: Re: Delivery Confirm: (etc.)
Sorry, it was here, my wife mistook it for something else I'd ordered! Thanks for your prompt help, you are great!
~ M.B. in Georgia